Benchmarking 4.0

World-leading empirical research on strategic management. Comprehensive data on tens of thousands of years of business experience.

Customer Value

Driving customer value (“big on quality, little on price”) methodology since 1980, quantifying its effect on profitability and growth and helping businesses to excel in old and new markets.

Operational Excellence

25+ years helping operations excel. Benchmarking expertise in diverse industries including oil, chemicals, packaging and retail.

Transformation & Change

Empowering and enabling organisations to transform and win through complex challenges, exploiting cybernetic control theory.