World-leading empirical research on strategic management. Comprehensive data on tens of thousands of years of business experience.
Driving customer value (“big on quality, little on price”) methodology since 1980, quantifying its effect on profitability and growth and helping businesses to excel in old and new markets.
25+ years helping operations excellence. Benchmarking expertise in diverse industries including oil, chemicals, packaging and retail.
Empowering and enabling organisations to transform and win through complex challenges, exploiting cybernetic control theory.